How to shop safely on VellsMart

Shopping online should feel safe and simple. On VellsMart every order is protected by escrow, which means the seller only receives your money after you confirm delivery. Here is how to shop with confidence.

1. Read the seller profile. Check the verified badge, response time, and completed projects or product count before you buy.
2. Review product details. Look at the condition label — New, Refurbished, Used, or Parts/Repair — and read the full description and return policy.
3. Use secure checkout. Choose mobile money, card, bank transfer, or cash on delivery. Your payment is held in escrow until you receive the item.
4. Track your delivery. Once your order ships you can follow its progress and verify the delivery OTP with the courier.
5. Confirm receipt. When your order arrives, inspect it and then mark it as received. The seller is then paid automatically.

If something is wrong, contact the seller first. If the issue is not resolved, VellsMart support can step in to review the transaction and help with a return or refund.